Content policy and reports

Businesses write their own listings and answer for them. empresas.ad hosts them and does not review them before they go live. When someone reports unlawful content, we follow this procedure, which is the voluntary procedure in article 16 of Llei 20/2014.

What is not allowed

What a business can and cannot publish is set out in the business terms. Not allowed, among other things: false or misleading details, activities without the authorisation they need, other people's content without permission, photos or data of people without their consent, attacks, sexual, violent or discriminatory content, and misleading or dangerous links.

How to report

Press "Report" on the listing, or use the contact form if the problem is not in a listing. We will ask for:

• the listing and the specific content;
• why you think it is unlawful or breaks the rules;
• your name and email, so we can reply;
• if you act for another person or business, who;
• confirmation that what you say is true and that you are reporting in good faith.

Anyone who sends a false or bad-faith report answers for the harm it causes.

If you appear in a listing and want your personal data erased, use the rights form: it is quicker.

What we do

1. When the report arrives we send an automatic acknowledgement. If information is missing, we ask for it.
2. Within 2 working days at most we pass the report to the listing's owner. We only give them your details if it is needed to resolve it, and we tell you first.
3. If the content is clearly unlawful, we hide it as soon as we see it, and in urgent cases (risk to people, intimate data, obvious fraud) even before telling the owner.
4. If it is not clear, the content stays up and the owner has 10 days to reply.
5. We decide and inform you both, usually within 30 days of the complete report. If we remove something, we say what and why.

Orders from a judge or a competent authority are carried out within the time they set.

If your content was removed

If you manage the listing and think we got it wrong, reply to the email in which we told you, explaining why. We will look at it again and, if you are right, put it back.

Record

We keep each report, what was done and the replies for 24 months after closing, so we can show how we acted. How we handle that data is in the privacy policy.

What we do not do

We do not review every listing before it goes live or monitor them in general: the law does not require it (Llei 20/2014, art. 10). We do not act as referee in commercial disagreements between a business and its customers.

Version 1.0 · 3 November 2026